Returns & Exchanges
At PetsPark.pk, we strive to ensure your furry friends are happy with every purchase, offering a 7-day hassle-free return policy for unused and sealed products. If you receive a damaged or incorrect item, we are committed to providing a swift exchange or a full refund to guarantee your satisfaction.
Initiate Your Request
Contact our customer support team via WhatsApp or email within 7 days of delivery, providing your order number and photos of the items you wish to return.
Quality Inspection
Ensure the product is in its original packaging, unopened, and unused; our team will review your request and provide a return authorization within 24-48 hours.
Ship the Product
Once approved, securely pack the items and ship them back to our central warehouse via a traceable courier service at the address provided by our support team.
Refund or Exchange Processing
After we receive and inspect the returned goods, we will process your exchange or issue a refund to your original payment method or bank account within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing